Assistance Centre
How to contact us
Open or follow up on a claim
From 8am to 8pm (GST) Monday to Friday:
Online Claim (24/7): File a claim
Email: travel.claims@nextcarehealth.com
WhatsApp: +971 56 216 4563
24h Emergency Medical Assistance
For 24-hour Medical Emergency:
Telephone: +971 4 270 8705
Email: assistance@nextcarehealth.com
Disclosure Notice
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| Full Name: | Allianz Global Corporate & Specialty South Africa Limited (“AGCS SA”) |
| FSP Number: | 16722 |
| Physical address: | The Firs, 2nd Floor, Office 202, 32A Cradock Avenue, Rosebank, 2196 |
| Postal Address: | P.O. Box 62228, Marshalltown, 2107 |
| Telephone: | +971 4 270 8702 |
| WhatsApp: | +971 56 216 4563 |
| E-mail: | travel@nextcarehealth.com |
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Allianz Global Corporate & Specialty South Africa Limited has Professional Indemnity insurance cover.
Allianz Global Corporate & Specialty South Africa Limited complies with the Conflict of Interest Legislation.
A Conflict of Interest Management policy as well as a gift register is available upon request.
The Travel Insurance Policy is administered by Allianz Travel.
Allianz Travel; Eiffel Boulevard Limited Building (Eiffel 2) 1st floor, Umm Al Sheif, Sheikh Zayed Road, PO Box 80864, Dubai, UAE Allianz Travel is an authorised representative of Allianz Global Corporate & Specialty South Africa Limited. |
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| Name: | Kristin Van Niekerk |
| Telephone: | +27 11 214 7951 |
| Fax: | +27 11 447 1777 |
| E-mail: | kristin.vanniekerk@allianz.com |
| A complaints resolution process can be requested from our office on the above-mentioned contact details. | |
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| Full Name: | Moonstone Compliance (Pty) represented by: |
| Name: | Bronwen Allan |
| Physical address : | 25 Quantum Street, Technopark, Stellenbosch, South Africa |
| Fax: | +27 21 883 8005 |
| Phone: | +27 21 883 8000 |
| E-mail address: | ballan@moonstonecompliance.co.za |
| Website: | www.moonstone.co.za |
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On the happening of any emergency event, which may result in a claim under the policy, please contact us on immediately on +27 87 195 058. For all non-emergency related claims you may email us on All relevant details pertaining to Claims on your policy document is contained within this policy wording. |
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In the event of a complaint kindly contact the Customer Services Manager:
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| Email: | travel@nextcarehealth.com |
| Phone: | +27 87 195 0581 |
| A complaints process is available on request. | |
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PO Box 32334
Braamfontein
2017
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| Phone: | +27 (11) 726 8900 |
| Fax: | +27 (11) 726 5501 |
| Email: | info@osti.co.za |
| Website: | www.osti.co.za |
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PO Box 74571
Lynnwood Ridge
0040
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| Phone: | +27 (12) 470 9080 |
| Fax: | +27 (12) 348 3447 |
| Email: | info@faisombud.co.za |
| Website: |
www.faisombud.co.za |